"ConsumerAffairs" Doesn't Like Rite Aid

From: www.consumeraffairs.com/rx/riteaid.html

New Jersey Sues Rite Aid for Consumer Fraud

Rite Aid operates about 3,400 drugstores in 28 states and the District of Colbumia. Its Web site displays a mission statement that includes these stirring entries:

"Rite Aid is a place where customers are treated with respect and they feel appreciated and welcome. We are focused on and committed to the healthcare needs of our customers."

Nice words. But read the consumer complaints in this section and you may wonder whether everyone who works at Rite Aid has read, or even heard of, the company's mission statement.

You've Got Questions. We Don't Know What You're Talking About.

"Hmm". "Uugh". "Arrenno" (mumbling "I don't know"). That's the response I got when asking the guy in the blue vest where I can find suppositories. So I explained to him what suppositories are and he got all wild. Hey blue vested fellow. You work in a pharmacy, don't you? Familiarize yourself with your products!

Rite Aid Still Sucks

Isn't there a bank somewhere that will offer Rite Aid an offer it can't refuse? How about Chase or North Fork? The closest branch they have is quite far, all of two blocks away! You would think that with all the banks cropping up on 13th Avenue, some financial whiz looking to capitalize on the mortgage boom would at least consider the Rite Aid site.

Or better yet, how about razing it to the ground and constructing a giant monument as a memorial to the once great empire of customer dissatisfaction? That's where they're headed anyhow; aground. Bob, an old friend of mine tells me "but we need them (Rite Aid). Where else can you get a live report and complete and thorough replay of the days' game?". Be it football, baseball, hockey, soccer, lacrosse, figure skating, wrestling, basketball, tennis or golf (to name a few) they replay all the highlights of the game (in slow motion of course, they were after all trained by Rite Aids slowest) with poof balls, loofahs and the occasional profanity. "I cancelled my ESPN subscription" he tells me.

Hey bankers/investors, wake up! It's 13th Avenue. If you don't grab it someone else will.

Rite Aid: A Place Where Customers Don't Matter

From: Baruch Goldfein
RE: Rite Aid Store #3883 | 718-435-5684 | 5102 13th Avenue (Corner 51 St) Brooklyn, NY 11219
"Rite Aid is a place where customers are treated with respect and they feel appreciated and welcome." Direct Quote. See it Here!

To whom this may concern;

We, the residents of Boro Park, Brooklyn and former clients of your above mentioned location have formed an activist group aptly named "Rite Aid Sucks" to either convince you, the management that there's a serious problem that needs to be rectified or if that fails (which I know in the past it has failed, e.g.: a close friend of mine had contacted you about a year ago about this same problem, and she was audaciously contacted on the phone by an employee of the above mentioned location [which in it's own right is a travesty, that you would divulge her personal information, including her name and phone number to an employee of that location] and instead of assuring her that the problem will be taken care of she had to endure harassment, insults and arguments) to rid our neighborhood of an institution that seems to teach it's employees to be as rude and as unhelpful as possible.(I do have to say, there is one middle aged woman [she might have had a manager decal] that does seem to try very hard but she is canceled out by the countless other employees loafing around while there's one register open and a line of people waiting to hand over to you, their hard earned money). Every time I or one of my contemporaries would walk in there we would leave disgusted and astounded by the degree of chutzpah and contempt displayed by the workers and we have gauged the public opinion and have only heard it reiterated that they were treated with insolence and total disrespect and were are tired of enduring it. We take this as an affront to the community that is supporting your existence.

We hope this matter will be taken care of promptly and efficiently and a complete shakeup will occur (we expect to be notified of the proposed changes and measures to be taken) or we will have to take this campaign to the next level.

The quote preceding my letter is an excerpt from your website proclamation, I do hope that it might someday become true.

Undersigned in the name of the group committee and in the name of the community,

~Baruch Goldfein

• Response From: Everton Rock
  
• Please I encourage you to call me on this issue,since your last correspondence we have changed some of the management team in that store.You can reach me at my office 718-258-0113
  Thanks,
  Everton

• Re: Response From: Baruch Goldfein
  
• I'm glad to hear that you have made changes. We at "Rite Aid Sucks" have been gauging the response of the people and require further research to show if this has been effective. I have personally been there to shop recently and have not noticed any change but I will wait and see as to how the public responds. To clarify the major issue once again; there is a total lack of "service" in the "customer service" department and that is a major problem being that retail is 97 percent "customer service". An example: I waited on line for 12 minutes (yes, I timed it) with one register open, while the other five workers, that were not occupied at the time, hanging out and discussing sports!